Radio.com Support | Player shows "We’re sorry, somethin...

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Player shows "We’re sorry, something went wrong"

Last Updated: Feb 21, 2017 02:45PM EST
We are always pushing out updates to improve the Radio.com streaming player experience. Sometimes caching of page content by various Internet browsers will cause this error when loading the player after it has been updated. When this happens we recommend clearing your browser’s cache and reloading the player. Below are links with instructions on how to clear cache on different browsers: 

Google Chrome: 
https://support.google.com/accounts/answer/32050?hl=en 

Internet Explorer: 
https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history 

Firefox: 
https://support.mozilla.org/t5/Protect-your-privacy/Delete-browsing-search-and-download-history-on-Firefox/ta-p/3695 

Safari: 
https://support.apple.com/kb/PH21412?viewlocale=en_US&locale=en_US 

If you’ve done this and the problem persists, please contact us using our support form and provide as much detail as possible including what station you were listening to when this occurred as well as browser information. You can easily retrieve and share you browser details with us by visiting https://aboutmybrowser.com/ and copying the link provided to you on this page. We’re eager to help resolve the problem for you.
mobile.support.ios@cbsinteractive.com
http://assets2.desk.com/
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